Network Connectivity
Server Operating Systems
Information Technology Infrastructure
Network and Data Security

Delivered Tier 2 support for QuickBooks Online for Accountants (ProAdvisor), aiding in reconciliations, banking transactions, journal entries, and report generation. Additionally, I expertly managed QuickBooks Online Payroll responsibilities, encompassing tasks such as handling T4 forms, PD7A, ROE, and Paystub adjustments. Furthermore, I contributed to the optimization of internal processes by developing support level tools tailored for internal use.

Diligently moderated content on TikTok social media, ensuring strict adherence to community guidelines. This involved removing and editing content as necessary to align with client specifications. As a Team Lead Supervisor for one year, I effectively managed and coached a team of 30 individuals, providing constructive feedback, support, and guidance for improvement, while also overseeing data entry on task performance. Demonstrating exceptional efficiency, I consistently completed over 5000 tasks daily without compromising quality, showcasing a meticulous attention to detail for both audio and visual content.

Provided Tier 1 chat and phone technical support to ProFile and TurboTax Business Incorporated clients from December 2021 to May 2022. My responsibilities included troubleshooting for Intuit customers, with a specialization in Canadian tax forms such as T1, T2, T3, and FX. I also conducted IT troubleshooting for various Windows operating systems (7/8/8.1/10/11), covering installation, uninstallation, active directory management, drive mapping, and local server file hosting, including backup servers. I excelled in analyzing and summarizing issues to deliver optimal solutions. Furthermore, I utilized programming languages such as Java, C++, and XML for Intuit's IT troubleshooting needs, alongside HTML/CSS for website development.