Internal Tools · 2025 · Intuit
Intuit K-LEAR
Internal ToolingSupport OperationsDocumentation Systems
Problem
Front-line support cases lacked a consistent, structured way to document issues, links, errors, actions taken, and resolutions — making case quality and handoffs inconsistent.
What we built
K-LEAR — Keep IVA Info, Links, Error, Action, Resolution — a structured case-documentation tool that standardizes how support agents capture and communicate case details.
Outcome
More consistent, higher-quality case documentation and improved front-end support quality across the team.
OUTCOME — More consistent, higher-quality case documentation and improved front-end support quality across the team.