Internal Tools · 2025 · Intuit (ProFile / ProTax / TurboTax Business Inc.)
ProFile — Next Level Help
Internal ToolingSupport Operations
Problem
Escalations between front-line support and back-end specialist teams lacked a clear, detailed communication channel, slowing down resolution.
What we built
A Next Level Help (NLH) tool acting as a detailed communication bridge, giving back-end teams the full context they need without repeated back-and-forth.
Outcome
Clearer handoffs and better-documented escalations between front-line and back-end support teams.
OUTCOME — Clearer handoffs and better-documented escalations between front-line and back-end support teams.